Privacy policy

1. Who we are

AEO Operators is an Answer Engine Optimization agency based in DHA, Lahore, Pakistan. We are responsible for the personal information described in this policy.

2. What information we collect

We only collect the information we need to answer you and to deliver our services. This can include the following information.

• Your name, work email, company name and website when you request a free audit or contact us.
• Your full name, work email address, company name and company website when you request the statistics PDF or a checklist PDF.
• Any details you choose to share about your business, your competitors and your goals.
• Access details or reports you give us during a client project, such as analytics or search console exports.
• Basic technical information that your browser sends when you visit the site, such as your IP address and browser type.

3. How we use your information

We use your information for the following purposes, and we do not use it for anything else.

• To reply to your message and to prepare the audit you asked for.
• To provide the PDF you request, confirm that the work email address can receive mail, and keep a record of that request without subscribing you to marketing emails.
• To plan, deliver and report on the work you hire us to do.
• To send invoices and keep the business records that the law requires.
• To keep the website secure and working properly.

4. Who we share it with

We never sell your personal information, and we never share one client's data with another client.

We only share information with service providers who help us run the business, such as our email provider and website hosting provider, and only as far as they need it to provide that service. We may also share information if the law requires us to do so.

5. How long we keep it

We keep enquiry details for up to two years after our last contact with you, unless you become a client. We keep client project records for as long as the project runs and for as long afterwards as tax and accounting rules require. After that, we delete the information or make it anonymous.

6. How we protect it

We use access controls, strong passwords and trusted providers to protect your information. We only use the access you give us for your project, and we remove our access when the project ends if you ask us to.

7. Your rights

You can ask us to show you the personal information we hold about you, to correct it, to delete it or to stop using it. You can also object to how we use it. To make a request, email aeooperators@gmail.com, and we will reply within 30 days.

If you are not happy with our answer, you may have the right to complain to the data protection authority where you live.

8. International transfers

We are based in Pakistan, and some of our service providers store data in other countries. When information moves between countries, we use providers that protect it with appropriate safeguards.

9. Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page.